Joanna has a rich experience in service leadership, operational excellence, hospitality, training & mentoring in the aviation industry.

Her refined leadership and management skills culminated into a diligent and trustworthy organizer of people. Having over 25 years of experience working with international and reputable companies based in EU, Asia and ME, Joanna mirrors an active leader with balanced and deliberate methodologies through foresight and awareness of multi-faceted service and operational excellence.

As a professional Trainer & Coach, highly versed in Neuro-Linguistic Programing (NLP), Emotional Intelligence (EI) & Hypnosis, she is passionate in developing the proficiency and confidence in others to actively contribute to both personal and business growth.

Joanna believes that visible leadership, honest feedback, employee satisfaction and clear performance metrics, coupled with accountability that are the key to success.

Her meticulous eye to detail and quality, allows her to delight business partners, team members and customers.

Besides work, Joanna leaves some space for a change of scene while creating quality moments with family and friends. She likes to reboot and reset her mind by performing outdoor activities, meditation, acquiring new skills and being of service to vulnerable groups.